Scarborough and Whitby harbours satisfaction surveys

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Background

Port Services are responsible for the management and day to day running of the ports of Whitby, Scarborough and Filey Coble Landing.

We provide a wide range of marine services for private and commercial vessel owners/operators.

Consultation summary

At Scarborough Borough Council, we constantly monitor our standards of service and we would value any comments you might have.  We undertake an ongoing satisfaction survey for Scarborough and Whitby Harbours.  This will help us to keep regular checks and make improvements where necessary.

Consultation details

When is the consultation taking place?

Ongoing

Which audience or groups are being consulted?

  • Harbour Users

How are we consulting?

  • Email invites to Web Surveys
  • Web Survey

Contact

Whitby Harbour Office
Endeavour Wharf
Whitby
YO21 1DN

Tel: 01947 602354
Fax: 08701 911327

Email: port.services@scarborough.gov.uk

Scarborough Harbour Office
18 West Pier
Scarborough
YO11 1PD

Tel: 01723 373530
Fax: 01723 350035

Email: port.services@scarborough.gov.uk

How will the results be used?

  • Levels of satisfaction will monitored and reported through the Council’s Performance Management Framework.

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