ICT Information

FOI ID: 
8128
FOI Date: 
Thursday, 23 September 2021

A. Enterprise Resource Planning Software Solution (ERP)

•             This is the organisation’s main ERP system and may include service support, maintenance and upgrades.

1.            Software Category: ERP, CRM, HR, Payroll, Finance

2.            Name of Supplier: Can you please provide me with the software provider for each contract?

3.            The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

4.            Description of the contract: Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

5.            Number of Users/Licenses: What is the total number of user/licenses for this contract?

6.            Annual Spend: What is the annual average spend for each contract?

7.            Contract Duration: What is the duration of the contract please include any available extensions within the contract.

8.            Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD- MM-YY or MM-YY.

9.            Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

10.          Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

11.          Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

B. Primary Customer Relationship Management (CRM) Solution

•             This is the organisation’s main CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use could include Microsoft Dynamics, Front Office, Lagan CRM, Firmstep.

1.            Software Category: ERP, CRM, HR, Payroll, Finance

2.            Name of Supplier: Can you please provide me with the software provider for each contract?

3.            The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

4.            Description of the contract: Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

5.            Number of Users/Licenses: What is the total number of user/licenses for this contract?

6.            Annual Spend: What is the annual average spend for each contract?

7.            Contract Duration: What is the duration of the contract please include any available extensions within the contract.

8.            Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD- MM-YY or MM-YY.

9.            Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

10.          Contract Review Date: What is the review date of this

contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

11.          Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

C. Primary Human Resources (HR) and Payroll Software Solution

•             This is the organisation’s main HR/payroll system and may include service support, maintenance and upgrades. In some cases the HR contract maybe separate to the payroll contract please provide both types of contracts. Example of HR/Payroll systems the organisation may use could include iTrent, Resourcelink.

1.            Software Category: ERP, CRM, HR, Payroll, Finance

2.            Name of Supplier: Can you please provide me with the software provider for each contract?

3.            The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

4.            Description of the contract: Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

5.            Number of Users/Licenses: What is the total number of user/licenses for this contract?

6.            Annual Spend: What is the annual average spend for each contract?

7.            Contract Duration: What is the duration of the contract please include any available extensions within the contract.

8.            Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD- MM-YY or MM-YY.

9.            Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

10.          Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

11.          Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

D. The organisation’s primary corporate Finance Software Solution

•             This is the organisation’s main Finance system and may include service support, maintenance and upgrades. Example of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP.

1.            Software Category: ERP, CRM, HR, Payroll, Finance

2.            Name of Supplier: Can you please provide me with the software provider for each contract?

3.            The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

4.            Description of the contract: Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

5.            Number of Users/Licenses: What is the total number of user/licenses for this contract?

6.            Annual Spend: What is the annual average spend for each contract?

7.            Contract Duration: What is the duration of the contract please include any available extensions within the contract.

8.            Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD- MM-YY or MM-YY.

9.            Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

10.          Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this

cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

11.          Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

 

RESPONSE

A. Enterprise Resource Planning Software Solution (ERP)

1.            ERP.

2.            N/A – no ERP system is in use.

3.            N/A (see Q2).

4.            N/A (see Q2).

5.            N/A (see Q2).

6.            N/A (see Q2).

7.            N/A (see Q2).

8.            N/A (see Q2).

9.            N/A (see Q2).

10.          N/A (see Q2).

11.          Greg Harper, Head of ICT, greg.harper@scarborough.gov.uk, 01723232323

B. Primary Customer Relationship Management (CRM) Solution

1.            CRM.

2.            Granicus.

3.            govService.

4.            Initial procurement contract and renewable annual licensing, support and maintenance elements.

5.            Enterprise licence.

6.            £83,000

7.            Annual renewal.

8.            05-21

9.            04-22

10.          01-22

11.          Greg Harper, Head of ICT, greg.harper@scarborough.gov.uk, 01723232323

C. Primary Human Resources (HR) and Payroll Software Solution

1.            HR & Payroll.

2.            MidlandHR

3.            iTrent

4.            Scarborough Borough Council use the iTrent system under an agreement with East Riding of Yorkshire Council who manage the contract and licences directly with the supplier.

5.            N/A (see Q4).

6.            N/A (see Q4).

7.            N/A (see Q4).

8.            N/A (see Q4).

9.            N/A (see Q4).

10.          N/A (see Q4).

11.          Greg Harper, Head of ICT, greg.harper@scarborough.gov.uk, 01723232323

D. The organisation’s primary corporate Finance Software Solution

1.            Finance.

2.            TechnologyOne.

3.            TechnologyOne (T1) Financials.

4.            Initial procurement contract and renewable annual licensing, support and maintenance elements.

5.            Enterprise licence.

6.            £48,625

7.            Annual renewal.

8.            05-21

9.            04-22

10.          01-22

11.          Greg Harper, Head of ICT, greg.harper@scarborough.gov.uk, 01723232323