Parking Services Privacy Notice

The following information provides details on how we may collect use and where appropriate share personal information in accordance with the UK General Data Protection Regulations (UK GDPR). It should be read in conjunction with the Council’s privacy notice document.
 

Why we collect personal data

The Parking Management function is responsible for parking operations which include day-to-day management, maintenance, enforcing parking regulations, administering parking charges, issuing car parking permits, dealing with unauthorised use of car parks and general enquiries. 

The personal data collected and used will vary and depend on the nature of the service used.

Examples of the parking services for which personal data may be collected include

• The issuing of Penalty Charge Notices, including dealing with appeals and recovery of fines
• Issuing of permits, scratch cards and season tickets
• To facilitate use of the Council’s car parks and designated on-street parking spaces
• Card payments for parking
• Correspondence, including complaints

What personal data we collect

The personal data we collect will include:

• name

• address

• email address

• telephone number

• Details of your vehicle such as vehicle registration number, vehicle make and model

• proof of vehicle ownership

• location of vehicle

• civil parking offence details

• vehicle ownership checks via the Driver and Vehicle Licencing Agency (DVLA)

• images of you if the enforcement officer has activated their body worn video camera

• your credit/debit card details if you have paid for a service by card

• contact we've had with you, such as any correspondence

In some circumstances we'll need more details and sometimes sensitive personal data, for example if you are appealing against a PCN for health/disability reasons. We may also process race and gender information if you provide these as part of the appeal process.

We may also process race and gender information if you provide these as part of the appeal process.

See our Data Protection Policy for details on how we define personal and non-personal data.

We may monitor and record electronic communications (website, email and phone conversations) for a number of reasons such as:

• staff training
• records of conversations
• the detection, investigation and prevention of crime

We will inform you if your call is being recorded or monitored. 

Emails that we send to you or you send to us, may be retained as a record of contact and your email address stored for future use in accordance with our retention periods. If we need to email sensitive or confidential information to you, we may perform checks to verify the correct email address and may take additional security measures.

How we use your personal data

We'll only use your personal data in accordance with data protection legislation, and for the purposes stated in this privacy notice.

We'll:

• only ask for what is necessary for the purposes of managing our parking operations
• protect it and make sure nobody has access to it who shouldn’t
• ensure you know if you have a choice about giving us personal data
• only share your personal data with other Scarborough Borough Council departments or with external partners, agencies and contractors involved in delivering services on our behalf
• make sure we don’t keep it for longer than is necessary
• delete or destroy it securely when we no longer have a need to keep it

We ask that you:

• give us accurate information
• tell us as soon as possible of any changes
• tell us as soon as possible if you notice mistakes in the information we hold about you

From time to time, we may conduct or ask you to take part in a survey to get your feedback, comments and opinions to help us improve our services.

Who we share your personal data with

We may share your personal data with:

• the DVLA, for the purpose of audit of our car park management service and enquiries to them for the purposes of issuing and dealing with a PCN
• the Traffic Enforcement Centre (TEC)
• the Traffic Penalty Tribunal (TPT) for the purpose of assessing your appeal
• credit reference agents for the purpose of ensuring we are writing to you at your most recent correspondence address, if you have not replied to other correspondence
• Council enforcement agent suppliers
• collection agents for the purpose of enforcing an overdue payment or parking contract
• solicitors for the purpose of enforcing a parking contract or responding to a legal query
• any other duly authorised sub-contractors

Any information we use in presentations or reports will be anonymised and will not identify any individuals. For example a report on the numbers of penalty charge notices issued will not feature any of your personal data.

We do not disclose or share sensitive or confidential information without your explicit consent except where disclosure is required by law, or where we have good reason to believe that failing to do so, would put you or someone else at risk.

We may be required or permitted, under data protection legislation, to disclose your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:

• law enforcement
• fraud investigations
• regulation and licensing
• criminal prosecutions
• court proceedings

We must protect public funds and may use personal data and data-matching techniques to detect and prevent fraud, collect taxes and ensure public money is targeted and spent in the most appropriate and cost-effective way. To do this, your personal data may be shared with other bodies responsible for auditing or administering public funds, including the Department for Work and Pensions, HM Revenue and Customs, the Police and other local authorities.

Our legal basis for collecting and sharing personal data

When we use your personal data, we are relying on the below legal reasons:

Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

As stated previously, our service may also need to use sensitive personal data also called “special category data” which requires more protection to keep it safe. This is often information you would not want to be widely known and is very personal to you. For example, information about your health which you are relying on in an appeal against a Penalty Charge Notice.

We will take extra care of this data. The legal reason for us to collect and use this personal information is9.2(g) - Substantial Public Interest

We rely upon the following laws to process your personal data:

• The Civil Enforcement of Parking Contraventions (England) General Regulations 2007
• The Traffic Management Act 2004
• Road Traffic Act 1991

How long we keep your personal data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.  We will keep your personal data in line with our document retention schedule.  We will delete or destroy your personal data securely.

At the end of the retention period, we may pass any relevant information to the Archives where it is required or appropriate to do so.

Further processing of personal data

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we'll provide you with a new notice.

The new notice will:

• explain this new use before we start the processing
• set out the relevant purposes and processing conditions

Where and whenever necessary, we'll seek your consent to the new processing, if we start to use your personal data for a purpose not mentioned in this Privacy Notice.

Personal data from online payments

The personal data you give to us when using our online payment system will only be used for the recording of your payment. We'll ensure that it is used for no other purpose and is not disclosed to a third party such as other companies or individuals, unless required to do so by law for the prevention of crime and the detection of fraud.

We'll hold it securely and only for as long as is needed. It will then be deleted in line with our Retention and Disposal Policy and Procedures.

RingGo - our optional cashless parking service is provided by Park Now Ltd and is branded RingGo. For more information, please see RingGo's service terms and conditions and privacy notice.

Your rights relating to your personal data

When we collect your personal data we'll tell you how we are going to use it. Where we process your personal data, you have a number of rights under data protection law.

Find information about your rights on our UK GDPR page.

Further information

If you have any questions, want to exercise your rights, or if you have a complaint about how your information has been used, please contact us at dataprotection@scarborough.gov.uk or on 01723 232323 or write to:

Data Protection Officer
Scarborough Borough Council
Town Hall
St Nicholas Street
Scarborough
North Yorkshire
YO11 2HG