Accessibility statement

 

Using this website

This website is run by Scarborough Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is regularly checked by Sitemorse, an independent benchmark service, however, we know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text
  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us using the request option our website feedback form.

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us using the feedback option on our website feedback form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
 

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Contact us to discuss the services we offer.

Technical information about this website’s accessibility

Scarborough Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Issues with technology

  • It’s not possible for users to modify text spacing or line height.

We’ve assessed the cost of fixing these issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when we next do a major redevelopment of the website, likely to be in 5 years.

Issues with text

Some link text doesn’t make sense when read on its own (for example, ‘click here’).

We plan to fix the existing links by September 2021. When we publish new content, we’ll make sure link text meets accessibility standards.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix freedom of information responses.

Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with images, video and audio

Live video streams don’t have captions.

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
 

Issues with interactive tools and transactions

The colour contrast on some of our interactive tools are too low.

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We plan to work with our supplier to fix the issue with colour contrast by September 2021.

We’ve assessed the cost of fixing the issues with navigating the forms using a keyboard and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 5 years.

How we test this website

This website is tested weekly to check our compliance with the Web Content Accessibility Guidelines version 2.1 AA standards. Our tests are carried out by Sitemorse.

We test: