Pay your overpaid housing benefit

Whichever payment method you choose, please ensure that your invoice number starting 800…. is quoted.

Direct Debit

You may set up a Direct Debit by telephoning (01723) 232399 and selecting Option 2 to speak to an advisor.  

By phone

Call the Council on 01723 232323 and select Option 1 to access the council’s telephone payment system.  Please follow the instructions given and when asked please choose the option to pay your Overpaid Benefit Invoice.  Please remember to press the star key after each section as instructed.


Paying online is easy and secure.

We accept:

  • Visa
  • Mastercard
  • Switch/Maestro
  • Delta

Please enter you 9 digit invoice number (starting with an 8).

Please note there is a 1.5% fee for using a credit card which is the charge made by the credit card companies, not the council.  There are no charges for using a debit card.

If you don't have your invoice number, please call 01723 232399 and select option 2 to speak to an advisor.

Pay your overpaid housing benefit online >

Cash Payments

Pay Point logo

For customers who prefer to pay with cash, payments can be made at local Post Office or retail outlets where the PayPoint sign is displayed.

When you receive your bill displaying the PayPoint barcode you need to take your bill to any Post Office, or retail outlets where you see the PayPoint symbol. To find the nearest outlet, please visit:


Please allow five working days for your payment to reach your account.

Council bank details

Direct credits account No 47561459
Sort code 54-41-24

NatWest Bank PLC



YO11 1UN

Please allow five working days for your payment to reach your account.