Contact us and opening hours

How to contact us and where to find us

Do it online

You can contact us about anything 24 hours a day, seven days a week, and you will be able to track progress online.  It works great on your phone or tablet too.

Check out our self service forms.


Our main contact number is 01723 232323

Call centre opening times

  • 8.30am to 5pm - Monday, Tuesday, Thursday and Friday
  • 9.30am to 5pm - Wednesday

Council offices


Customer First Centre

Town Hall, Scarborough, North Yorkshire, YO11 2HG

Opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed



Jobcentre Plus Office

6 Bobbies Bank, Whitby, North Yorkshire, YO21 1QZ

Opening times

Monday: 9:00 AM – 4:00 PM
Tuesday: 9:00 AM – 4:00 PM
Wednesday: 10:00 AM – 4:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Closed for lunch 12:00 PM - 1:00PM


You can also contact us out of hours in an emergency.

Tourist information

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