A resident’s permit allows a resident within a disc zone street to park their vehicle within the zone for an unlimited amount of time, providing their vehicle is clearly displaying a valid permit.
Applying for a permit
If you need some help with the online form, please call 01723 232323.
- The resident's permit is only applicable for the zone in which the resident resides.
- A resident's parking permit does not guarantee a parking space.
- The resident's permit is only valid when the vehicle is correctly parked within a disc parking bay or within any Resident Only streets within your zone.
- The parking permit DOES NOT allow a vehicle to park on yellow lines, within a time restricted bay (e.g. 40 minute bay), within a disabled bay, bus stop, taxi rank or loading bay.
What you need to get a permit
Please provide one of each of the following:
Proof of vehicle
- Vehicle registration document in your name and current address
- Motor insurance document or cover note – showing your vehicle details with name and current address
- Garage bill of sale – showing your vehicle details with name and current address
- Company letter confirming you are the user of the vehicle and insured to drive the vehicle
- Hire/lease agreement/letter confirming you are the user of the vehicle and insured to drive the vehicle
Proof of address
- Current Council Tax bill
- Utility bill (gas, electric or water bill dated within last 3 months)
- Landline phone bill (must contain telephone number, dated within last 3 months)
- Current tenancy agreement (including landlord and tenant signatures)
- Property lease agreement
- Property purchase document
Proof of exemption
- Current Personal Independence Payment (PIP) award letter (higher rate)
- Photocopy both sides of current/valid disabled badge (must be in the name the vehicle is registered to and residing at the address from where the application is made)
- Current income support or guaranteed pension credit award letter (higher rate)
- Current Job seekers allowance award letter or employment and support allowance
Renewing a permit
You will be sent a reminder and renewal form when your permit is due for renewal.
Renewal of the permit is the responsibility of the permit holder. Your permit will not renew automatically.
Scratch cards cost 20 pence each and a maximum of 50 can be issued per household per calendar year.
This will allow any visitors to park all day with a correctly validated scratch card on display within their vehicle.
Scratch cards are issued upon application by the resident, when the relevant proofs are provided to the council.
Send your request, plus payment and proofs to Customer First.
If you live in a shared house or flat that is registered as a “House of Multiple Occupancy” (HMO) you can apply for scratch cards. You should nominate one person as “Head of the Household” who can apply for the maximum number of permits allowed (50) on behalf of everyone who lives there.
Change of vehicle?
Return your current resident's permit to Customer First with proof of your new vehicle.
The proof would need to show that the new vehicle is held at your address (e.g. Insurance Document).
If you do not have your permit to return, you may incur an additional cost.
While the amendment is being made scratch cards need to be used within the vehicle to ensure it is parked legally and prevent any Penalty Charge Notices from being issued.
Change of address?
Contact Customer First to advise us of your change of address.
If your new residence is situated within the same zone, we need to update your details on our system to ensure your renewal is sent to the correct address. If your new property is situated within a different zone, you will need to return your current permit to Customer First with proof of your new address, so that an amendment can be made to your permit to ensure it is valid for the correct zone.
If you move properties and no longer require a Resident's Permit, you will need to return your current Residents Permit to Parking Services with a cover letter.