Bin collection disruption - latest updates

Friday, 2 March 2018

6 March - update

As per our update on 2 March, our crews are continuing to catch up on last week's bin collections, which were affected by the wintry weather conditions. These are being fit around this week's scheduled collections, which is why some areas may not have had their bins from last week emptied yet. Our advice is to put your scheduled bin out for collection this week even if your other bin from last week is still out waiting to be collected. Our crews are working hard to catch up as quickly as possible and once again we thank all affected residents for their patience.

2 March - update

Our crews are continuing to catch up on missed rounds today in the accessible areas of Scarborough and Whitby, as well as some of today's scheduled collections. Due to the continuing icy conditions, many rural roads are still treacherous and so there will be areas the crews can't safely access.

Catch up rounds will continue into next week (w/c Monday 5 March) so to allow for these to take place, our garden waste collection service will be suspended all of next week. The collection season will be extended accordingly at the end of the year, so customers will receive the same amount of collections that they pay for.

For those residents whose green/blue bins don't get emptied by tonight, you may wish to take them back onto your property over the weekend, but please ensure that they are left out for collection by 6am on Monday 5 March ready for the catch up crews.

1 March - update

Thank you to all our residents for their patience this week as the wintry weather conditions continue to disrupt our bin collections.

We have assessed the safety of operating collections today and are sending collection teams out to start on the main routes and areas of flat ground in Scarborough and limited parts of the Whitby area. Our crews are trying to catch up on Tuesdays and Wednesdays rounds as well as some of today's scheduled collections, but their progress will all depend on access within communities. It's highly likely that they won't be able to access northern rural parts of the borough.

Our advice to residents remains the same as before; please leave your bins out as normal and our crews will get to them as soon as they are safely able to do so. Please note that as per the information we put out on Monday, garden waste collections remain completely suspended this week.

27 February - update

Our bin crews are carrying out collections in some areas of the borough today, mainly focusing on the town centres and accessible routes. Unfortunately we are unable to access a number of rural areas due to the wintry conditions.

We are not taking these decisions lightly. When considering whether we can access minor roads, which are often narrow with parked cars on one or both sides of the road, we have to be confident that we can safely operate heavy refuse vehicles on them. Where we cannot do this, we will not be able to collect bins from these roads.

Our advice to the public remains the same as yesterday; please leave your bins out as normal and if we are unable to collect them on your scheduled day, we will get to them as soon as we are safely able to do so.

Information about gritting and school closures is available from North Yorkshire County Council at

Thank you to all residents for their continuing patience and understanding.

26 February

In light of the winter weather conditions being forecast from tomorrow (27 February) for the eastern parts of the country, we are making some changes to our refuse and recycling collection services this week.

Garden waste collections are being completely suspended from 27 February for the remainder of the week. In order to maintain the correct number of garden waste collections during 2018 that customers pay for, we will add on an additional week of garden waste collections at the end of the season (i.e. week commencing 3 December).

Collections of non-recyclable waste (green bin/sacks) and recyclable waste (blue bin/sacks) due to take place from Tuesday 27 February through to Friday 2 March may have to be re-scheduled if the weather is as severe as forecasters are predicting. However, residents are advised to leave their bins out as normal and if we are unable to collect them on the scheduled day, our crews will get to them as soon as they are safely able to do so.

We will continue to assess the situation in the coming days and provide updates on and our Facebook and Twitter accounts, as well as via local press and media.