Coronavirus - what it means for Planning Services

Staff within Planning Services are continuing to primarily work from home in line with advice. We have tried to ensure ‘business as usual’ as far as possible, although you will hopefully appreciate these remain difficult circumstances and have impacted our working practices and processes.

Please be advised that we are experiencing delays in our validation process. Please check the validation webpage for the latest details.


General Arrangements

We still have some limitations on handling paper correspondence and as such there may be some delay to processing items received in paper.  In order for us to effectively communicate with you please use our electronic channels. Our Customer First Centre at the Town Hall is open but we advise you to call 232323 to check opening hours.

Please continue to check our Planning page which we will use to update you on further changes to our working practices, a summary of these practices are below. 

  • Planning applications should be submitted through the Planning Portal or sent to us by via email if a form has been downloaded and completed.
  • Enquires should be made via email to
  • Site visits. Planning Officers are undertaking site visits following strict guidance and ensuring social distancing can take place. If you have an application submitted the case officer will be in touch to arrange the necessary visit and advise on the protocol in place.

Public Access also offers a function to track applications. Find out further details on how to do this and other things via Public Access.

  • Commenting on Planning Applications. Anyone wishing to view and comment upon applications should use our Public Access website. We ask that comments be submitted through Public Access or, if need be, by email
  • Payments. Please pay through Customer First on 232323, rather than sending a cheque in the post, as we still have limited access to items received in paper and you may experience delays in processing.

To make a payment: 

  • Phone 232323 and stay on the line to speak to an advisor (the automated payments line does not handle Planning related payments).
  • When speaking to an advisor please state you are paying for a Planning Application or a Planning Enquiry.
  • The advisor should ask you for some details, name etc. Please provide the advisor with a reference number, if you have one. If not, the address to which the application or enquiry relates will be most helpful.
  • The advisor will process your payment. Please note, new payment regulation rules to increase security and prevent card fraud mean that the advisor cannot personally take your card details. You will be asked to do this yourself through your phone.

With regards to BACs payments these can still be made if necessary but should always include a reference which relates to Planning, this helps our colleagues in Accounts to tie the payment to Planning Services.


Planning Services staff thank you for your understanding and we hope you and your family stay safe and well.