Pay your overpaid housing benefit

Whichever payment method you choose, please ensure that your invoice number starting 800…. is quoted.

Direct Debit

You may set up a Direct Debit by telephoning (01723) 232399 and selecting Option 2 to speak to an advisor. Alternatively, you can download a Direct Debit Mandate here. 

By phone

Call us on 01723 232523 to access our telephone payment system.  Please follow the instructions given and when asked please choose the option to pay a Housing Benefit invoice.  

Online

Paying online is easy and secure.

We accept:

• Visa
• Mastercard
• Switch/Maestro
• Delta

Please enter you 9 digit invoice number (starting with an 8).

If you don't have your invoice number, please call 01723 232399 and select option 2 to speak to an advisor.

Pay your overpaid housing benefit online >

Cash Payments

For customers who prefer to pay with cash, payments can be made at local Post Office or retail outlets where the PayPoint sign is displayed.

When you receive your bill displaying the PayPoint barcode you need to take your bill to any Post Office, or retail outlets where you see the PayPoint symbol. To find the nearest outlet, please visit the PayPoint website.

 

Please allow five working days for your payment to reach your account.