Information Charter

This Charter is for anyone who has dealings with Scarborough Borough Council whether through correspondence, involvement in public policy consultations or if for any other reason we hold personal information about you.

The Charter sets out the standards you can expect when we ask for or hold your personal information and what we ask of you, to help us keep information up to date.

Information Charter

We need to handle personal information about you so that we can provide better services for you. This is how we look after that information. When we ask you for personal information, we promise:

  • to tell you why we need it;
  • to ask only for what we need, and not to collect too much or irrelevant information;
  • to protect it and make sure nobody has access to it who shouldn’t;
  • to let you know if we share it with other organisations to give you better services – and if you can say no;
  • to make sure we don’t keep it longer than necessary; and
  • not to sell personal information about customers or citizens to commercial organisations.

In dealing with your personal information, we will also:

  • value the personal information entrusted to us and make sure we respect that trust;
  • abide by the law when it comes to handling personal information;
  • consider the privacy risks when we are planning to use or hold personal information in new ways, such as when introducing new systems;
  • provide training to staff who handle personal information and respond appropriately if personal information is not used or protected properly
  • In return, we ask you to:
  • give us accurate information; and
  • tell us as soon as possible if there are any changes, such as a new address.

If you would like information or to obtain a hard copy of this charter, contact:

David Kitson
Senior Solicitor
Scarborough Borough Council
Town Hall
St Nicholas St
YO11 2HG