Public toilets

Toilets in the borough.

FAQ (click to expand) >

FAQ

Why do we charge to use our public conveniences

The provision of public toilets/conveniences is a non-statutory service, unfortunately with the ongoing pressure on budgets all non-statutory services have been reviewed. Councillors have taken the decision to implement a charge to safeguard the service and provision of high quality toilets, with the entry fee going towards a refurbishment programme.

Why have you removed family passes

In 2018 we installed automated pay on entry paddlegates, this replaced attendants. Making this change significantly reduces the cost of operating our facilities and allows us to expand the opening times. Unfortunately it does mean that we can no longer offer a family pass.

Schools

We offer free access for registered school parties during the summer season.

Cleanliness

All our facilities are cleaned multiple times each day, unfortunately at busy periods the sites can become soiled very soon after our staff have attended.

Improvement programme

We are investing significantly in our network of sites, in 2018 alone we have invested in a refurbished Vincent Pier and are working on a full refurbishment of our St Nicholas gardens site.

Occasionally we may need to change the operating hours due to unforeseen circumstances such as mechanical failure or vandalism.

From June 1st 2018 and the introduction of automated pay on entry paddlegates, all concessionary pass or free access for schools has been removed from the following toilets; North Bay Beach Management, Vincent Pier and West Pier. Other sites which currently remain free to use include St Nicholas Gardens [until January 2019], Peasholm Park and Northstead Lower Car Park.

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RADAR keys

You can get a RADAR key from one of our Customer First Centres.  They cost £3.00.

RADAR the disability network, provide further information about the National Key Scheme for disabled toilets.