Contact us and opening hours

How you can contact us and where to find us.

Our Customer First Centre will be closed on Tuesday 23 February due to essential maintenance. Our telephone and online services will be operating as normal. We apologise for any inconvenience caused.

Revised Customer First opening hours

Customer First in Scarborough is open only for our most vulnerable residents and those who have no other way of contacting us. Revised opening hours are 10.00am to 2.00pm, Monday to Friday. Our offices at Filey Library and Whitby Job Centre are both closed.

20/08/2020 - Our office located in Filey Library is now permanently closed. You can contact us via courtesy phones which are available at the Filey Library and Filey Evron Centre.

Thank you for your cooperation and understanding.

Do it online

You can contact us about anything 24 hours a day, seven days a week, and you will be able to track progress online. It works great on your phone or tablet too.

Check out our self service forms.