Contact us and opening hours

How you can contact us and where to find us.

Revised Customer First opening hours

Customer First in Scarborough is open only for our most vulnerable residents and those who have no other way of contacting us. Revised opening hours are 10.00am to 2.00pm, Monday to Friday. Our offices at Filey Library and Whitby Job Centre are both closed.

20/08/2020 - Our office located in Filey Library is now permanently closed. You can contact us via courtesy phones which are available at the Filey Library and Filey Evron Centre.

Thank you for your cooperation and understanding.

Do it online

You can contact us about anything 24 hours a day, seven days a week, and you will be able to track progress online.  It works great on your phone or tablet too.

Check out our self service forms.


Our main contact number is 01723 232323

Call centre opening times are:

8.30am to 5pm - Monday, Tuesday, Thursday and Friday

9.30am to 5pm - Wednesday


You can also contact us out of hours in an emergency.

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