Garden waste service - terms and conditions

We reserve the right to modify any Terms and Conditions of the Garden Waste Subscription Service. Nothing in these Terms and Conditions is intended to affect, nor will affect, a customer's statutory rights.

Subscribing

By subscribing to our garden waste collection service you permit your details to be used to enable collections to take place, this includes passing your details to our third party licence printer.

If you move house within the Borough then you can take your subscription with you, you just need to send in your licence with your new address details and we will issue a new licence. This process can take up to 14 days.

We can only send the licence to the address for which the licence is issued for. This is due to limitations with our third party printers.

Payments

All payments will be taken through a secure payment system at time of subscribing and a receipt will be issued by email.

Subject to the above conditions, bookings can only be cancelled and refunded on bookings made by debit card or credit card.

Any refund will be paid back on to the original card it was paid on within 5 working days of cancelling the booking. A receipt will be issued by email to confirm the refund.

Collections

Collections take place on a fortnightly basis, in the event of extreme weather or a situation outside of our control; collections may be delayed or cancelled.

Your licence will arrive in the post and must be attached to your bin to enable our collection staff to identify that you have subscribed. If you use SBC Garden Waste sacks then you need to keep the licence safe, should it need to be checked.

It can take up to five working days for your address to be added to our collection schedule and up to ten working days for your licence to arrive. Both of these steps need to take place prior to you receiving a collection of your garden waste. Therefore we recommend signing up well in advance of the start of each season.

If your garden waste contains material that is identified as a prohibited item as described on the rear of the licence then we will not collect this. This material will need to be removed prior to your next collection.

If you forget to put your bin out or are on holiday we cannot return for your bin. In the unlikely event that your bin is missed by our collection crews please contact Customer First and we will use the vehicles on-board CCTV to investigate why your bin was missed if it was correctly placed out.

Refunds

If you change your mind then providing this is within seven days of subscribing, you are entitled to a full refund. If it is after seven days we will not be able to refund your subscription. To receive a refund you will need to return your licence to us, at your cost, for the refund to take place.

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