First provides customer service through a 'one stop shop'
approach. Telephone callers will be automatically directed to the
Customer First call centre team, who will be able to answer the
more common questions straight away.
More complicated queries will be directed to the service
All calls to Customer First will be logged, enabling the
service to be reviewed and tailored to meet actual needs.
Let Us Know
Online form where you can give us comments, questions, share ideas and
Customer First Service Commitment
Customer First promises
- Be honest, ethical and professional at all
- Use plain language
- Provide a safe, clean and tidy
- Listen to you with respect
- Be helpful and courteous
- Be expertly informed
- Take personal ownership of your enquiry
- Respond to your concerns and enquiries
- Deliver what we promise