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Customer First
Customer
First provides customer service through a 'one stop shop'
approach. Telephone callers will be automatically directed to the
Customer First call centre team, who will be able to answer the
more common questions straight away.
More complicated queries will be directed to the service
concerned.
All calls to Customer First will be logged, enabling the
service to be reviewed and tailored to meet actual needs.
Let Us Know
Online form where you can give us comments, questions, share ideas and
offer praise.
Customer First Service Commitment
Customer First promises
to:
- Be honest, ethical and professional at all
time
- Use plain language
- Provide a safe, clean and tidy
environment
- Listen to you with respect
- Be helpful and courteous
- Be expertly informed
- Take personal ownership of your enquiry
- Respond to your concerns and enquiries
quickly
- Deliver what we promise