Skip Navigation  |  Accessibility  |  Cookies  |  Legal  | Standard Text SizeLarge Text SizeLargest Text Size

Customer First

Scarborough Borough Council Customer First logoCustomer First provides customer service through a 'one stop shop' approach. Telephone callers will be automatically directed to the Customer First call centre team, who will be able to answer the more common questions straight away.
More complicated queries will be directed to the service concerned.

All calls to Customer First will be logged, enabling the service to be reviewed and tailored to meet actual needs.


Let Us Know

Online form where you can give us comments, questions, share ideas and offer praise

Customer First Service Commitment

Customer First promises to:

  • Be honest, ethical and professional at all time
  • Use plain language
  • Provide a safe, clean and tidy environment
  • Listen to you with respect
  • Be helpful and courteous
  • Be expertly informed
  • Take personal ownership of your enquiry
  • Respond to your concerns and enquiries quickly
  • Deliver what we promise


A to Z of Services


Customer First
Town Hall
St Nicholas Street
North Yorkshire
YO11 2HG
Telephone: 01723 232323
Fax: 01723 506600
Scarborough Borough Council,Town Hall, St Nicholas Street, Scarborough, North Yorkshire. YO11 2HG
Customer First Contact Centre
Gas Safety Week