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Pay your overpaid housing benefit

Whichever payment method you choose, please ensure that your invoice number is quoted.


By phone

Telephone Payments. Please call the Council's 24 hour Automated Telephone Payments System on free phone number 0800 0830493 and listen to the menu selections, and remember to press * after each section as instructed.





Paying online is easy and secure.


We accept:


  • Visa
  • Mastercard
  • Switch/Maestro
  • Delta


Please enter your invoice number.  This is nine digit number starting with the number '8'.


If you don't have your invoice number, please call 01723 232399.



Pay your overpaid housing benefit online >





In person

Pay Point logoCash Payments. For customers who prefer to pay with cash, payments can be made at local Post Office or retail outlets where the PayPoint sign is displayed.


When you receive your bill displaying the PayPoint barcode you need to take your bill to any Post Office, or retail outlets where you see the PayPoint symbol. To find the nearest outlet, please visit:



By post

Cheque or postal Order by post.
Cheques should be made payable to Scarborough Borough Council and crossed.
A handling charge of £10.00 will be made where a cheque is returned due to lack of funds.
Please send cheques to:

Scarborough Borough Council

Town Hall
St Nicholas Street


North Yorkshire

YO11 2HG



Council bank details

Direct credits account No 47561459
Sort code 54-41-24

NatWest Bank PLC



YO11 1UN

A to Z of Services


Customer First
Town Hall
St Nicholas Street
North Yorkshire
YO11 2HG
Telephone: 01723 232323
Fax: 01723 506600
Scarborough Borough Council,Town Hall, St Nicholas Street, Scarborough, North Yorkshire. YO11 2HG
Customer First Contact Centre
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