Help
We are
committed to developing and supporting a website that is both
useful and easy to use.
However, we acknowledge that you may benefit from guidance
when using the site.
If you require help in accessing the information on the website,
please refer to our accessibility
information page .
If you cannot resolve your query after consulting these pages,
please Contact us.
Browsing Information on this
website
Text links to information are displayed in blue and are
underlined. The colour will change to orange when you move your
mouse over the word(s).
You can browse to information by using one of the following
navigation systems:
The vertical menu to the left of this page, starting
with 'Advice & Benefits'
These menu items replicate the Government's standard
categorisation of Local Authority Council Services and provide
an effective method of finding information. For example, clicking
on 'Environment & Planning' will allow you to select options
from the subsequent sub-menu. From this second-level menu, you can
access the specific, relevant Council Service information you
require.
The top left menu running
horizontally, starting with 'Home'
The prominence of this menu provides the most
visible presentation of the most popular grouped information -
'Your Council', 'News & Events' and 'Contacts'. The 'Home' link
allows you to return to the website's home page from any page in
the site.
The footer menu, at the bottom-right of this
page
This menu provides useful information that may not be accessed
quite so regularly, and so does not command a primary position on
the web page. It comprises 'Useful Links', offering links to
external websites which provide supplementary information to the
Council's website, 'Legal' which presents all the legal information
relating to this website and use of this website, and 'Web Stats',
which details website statistic information for this website.
Searching for information on
this website
If you cannot find the information you require, or simply prefer
to search the site, you can enter a relevant keyword, keywords or a
phrase in the search box towards the top-right of every page on
this website.
Clicking the arrow button to the right of the search box will
return any results of your search and allow you to click a link to
the resultant information on this site.
Software & Downloads
You may require certain software to enable you to access all
the information on this website. However, we have tried to develop
and deliver a website where this is kept to an absolute
minimum.
PDF Files
PDF files are signified on our website by this icon:
. Most users will be able to view these PDF files
without downloading any additional software. However, if you cannot
view PDF files, please use the following link:
Icons
To help identify different items on this website, but
without impacting the readability of the information on this
website unduly, we display various icons:
-
External LinkThis icon represents a link to another website, external to
the Council's site. It alerts you to the fact that clicking on the
link will open the linked website in a new window. Links to pages
elsewhere on this website do not display this icon.
- New
Content
This icon confirms that the corresponding
content has been newly submitted to the website.
- Online Form
This icon states
that the accompanying link is to a page containing an online form,
sometimes referred to as an electronic form (or e-form). These
forms can be completed on the screen and submitted to the Council
by email. Online forms are used on this site to enable you to apply
for services or to report information to us.
-
PDF FileThis icon states that the accompanying filename refers to a
file that is a PDF file format. This means that to open and
successfully view the file, once you have clicked on the text link,
you require Adobe Reader on your computer. If you do not have this
software on your computer, please refer to our
Software & Downloads help
section.
- PDF
Reader Download
This icon precedes a deep link to the
Adobe website where you can download the Adobe Reader software to
enable you to view PDF files that are presented on this
website.